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Itinerary Changes:
Southern Eagle Tours reserve the right to change routes, accommodation
or arrangements at no or little prior notice, should circumstances require
such changes.
Payment Terms:
A deposit of 25% is payable on making the booking. The balance of the
payment is due 30 days before departure. Failure to do so could result
in the cancellation of the booking and forfeiture of the deposit.
Airline tickets:
As soon as a deposit is received from a client, all flights that form part of a tour are confirmed by full payment to the respective airline. In the case of a cancellation from the client, the refund on the pre paid airline tickets are subject to the cancellation policy of the respective airline. The below cancellation policy does not apply to airline tickets.
Cancellation:
If a tour is cancelled, cancellation fees will be due and payable according
to the following:
| Notice period |
Cancellation fee |
| 46+ days before the starting date of the tour |
No fee |
| 30 – 45 days before the starting date of the
tour |
25% of tour price |
| 14 – 29 days before the starting date of the
tour |
50% of tour price |
| 7 – 13 days before the starting date of the
tour |
75% of tour price |
| 0 – 7 days before the starting date of the tour |
100% of tour price |
No refunds will be made for no-shows or any unused services.
Southern Eagle Tours reserves the right to cancel any tour prior to departure
in which event we will endeavour to make satisfactory alternative arrangements
on your behalf, failing which the entire payment will be refunded without
any obligation on the part of the company.
Insurance:
It is recommended that guests have adequate insurance to cover personal
accidents, medical expenses, loss of luggage and loss of deposit through
cancellation.
Southern Eagle Tours, nor any person acting through or on their behalf,
shall be liable for any loss or damage whatsoever in respect of person
or property arising from any cause. We shall not be responsible for loss
or damage caused by delays, sickness, accident, injury or death, nor for
any extra expense incurred as a result thereof.
Airlines:
Southern Eagle Tours act as an agent only for airlines and accordingly accepts no liability whatsoever for any loss, damage, injury [fatal or otherwise], accident, delay or any other irregularity howsoever arising. Southern Eagle Tours makes every effort to ensure that all the arrangements and services connected with a passenger’s itinerary will be carried out as specified and/or in the most efficient way possible. However, we do not have direct control over the provision of services by the airlines and, whilst they are in all cases selected with the utmost care, we do not accept liability for errors and omissions of such suppliers.
Southern Eagle Tours, nor any person acting through or on their behalf, shall be liable for any loss or damage whatsoever in respect of person or property arising from any cause. We shall not be responsible for loss or damage caused by delays, sickness, accident, injury or death, nor for any extra expense incurred as a result thereof.
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